Important Notice
Effective December 20th, 2024, this website and all associated services will be operated by Samaki Ltd, a company registered in Hamchako, Mutsamudu, on the Autonomous Island of Anjouan in the Union of Comoros, taking over from MTM. By continuing to access or use this website’s services after that date, you acknowledge and agree to the updated Terms and Conditions. Please review these terms carefully. For any questions, feel free to contact us at [email protected].
During the transition from MTM to Samaki Ltd, your account details—including balance, personal data, and transaction history—will remain intact and secure. Until you accept the new Terms and Conditions, your account will be placed in an inactive state, preventing new transactions (like deposits or wagers) while still allowing withdrawals. If you do not expressly accept the revised Terms and Conditions within four weeks, they will be considered automatically accepted, restoring your full account access. You may withdraw your funds and close your account at any time prior to this deadline if you choose not to proceed under the updated terms. Please make sure to review and approve the new conditions to avoid any service interruptions.
General
1.1. These Terms and Conditions (“T&C” or “Agreement”) govern your use of the Games (as defined below), including the enabling internet, mobile, or other platforms accessed through Alexander Casino (“Website”) and related URLs.
1.2. The Website and Games are provided by Alexander Casino.
1.3. Alexander Casino is operated by Samaki Limited, a company incorporated under the laws of Anjouan (registration number 15685), with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. This website is licensed and regulated by the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-142406012-FI. Usage of this website requires acceptance of these Terms and Conditions. If these T&C are updated, you may discontinue using the services before the effective date of the revision, which will be at least two weeks from the date of notice. ©Alexander Casino. All rights reserved.
1.4. These T&C represent a binding legal agreement between you and Alexander Casino.
1.5. Alexander Casino operates under the supervision of the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, with License No. ALSI-142406012-FI (issued on June 2, 2024).
1.6. These T&C become effective once you click “Continue,” confirming you have read and agreed to them. By using the Website after that point, you are affirming your acceptance of these T&C. Your acceptance also covers the Bonus Terms and Conditions.
1.7. You are required to carefully read these T&C in their entirety before clicking “Continue.” If you do not agree with any provision, you must cease using the Website.
1.8. You acknowledge and agree that you will comply with these T&C as they may be updated periodically by Alexander Casino.
1.9. Alexander Casino reserves the right to amend these T&C or modify this Agreement at any time, with or without notice.
1.10. Any changes will take immediate effect once posted on Alexander Casino. It is your responsibility to regularly check this Agreement and the specific Rules for each Game you play to stay informed of any modifications. You can verify if these T&C have changed by looking at the version number and the date of the most recent update on this page.
1.11. The guidelines and information on participating in Alexander Casino Games, handling your account, and other crucial details are provided via separate links on the Website, which form part of these T&C by reference.
1.12. Any mention of Alexander Casino’s Games in this Agreement includes Casino, Live Casino, and any additional Games that may be offered on the Website at any time. Alexander Casino reserves the right to add or remove Games at its discretion and to reject and/or cap bets or wagers.
1.13. These T&C are published in multiple languages solely for reference. In the event of any inconsistency between a translated version and the English version, the English version prevails.
Your Member Account
2.1. Registration and Opening of Your Member Account
2.1.1. To play any of the Alexander Casino Games for real money, you must register with Alexander Casino, open an account (“Member Account”), and fund it in accordance with the instructions on the Website.
2.1.2. Alexander Casino may appoint third-party payment processors to act on its behalf for handling deposits, withdrawals, and other related financial transactions. The company reserves the right to change its payment service providers or add/remove payment methods at any time.
2.1.3. If you attempt to open multiple accounts, Alexander Casino may block or close some or all such accounts at its sole discretion. Should the company decide to keep one account open, it will be the oldest account based on the registration date.
2.1.4. If you realize you have opened multiple accounts under different names, you must promptly inform Alexander Casino.
2.1.5. To register, you must complete and submit the necessary form online. Alexander Casino has the right to refuse registration requests.
2.1.6. When registering, you must provide accurate and complete information, including your identity, address, contact details, and a valid email address. It is your responsibility to keep this information accurate and up to date. Alexander Casino carries out verification procedures and may request supporting documents (such as proof of address, identification, and payment validation) before processing transactions. Failure to provide accurate information or the requested documents can result in the suspension or closure of your account.
2.1.7. As part of creating your account, you will set up login credentials (email address and password). You are responsible for safeguarding these credentials and must not share them with anyone. Alexander Casino will not be liable for unauthorized account use resulting from your own negligence.
2.1.8. You may not transfer funds between different Member Accounts or receive funds from other players. Member Accounts are non-transferable and cannot be sold.
2.1.9. Residents of certain jurisdictions are restricted from registering. A complete list of prohibited countries can be found on the Website.
2.2. Terms and Conditions for Using Alexander Casino Services
2.2.1. You may only participate in a Game if you have sufficient funds in your Member Account to cover the stakes.
2.2.2. Detailed deposit information can be found in the “My Account” and “Cashier” sections of the Website. You can choose from any method listed, though availability may vary by region.
2.2.3. Certain deposits may incur fees, depending on the selected payment option. Please consult the “My Account” and “Cashier” sections for applicable charges. Your bank may also apply transaction fees for wire transfers or other payment methods.
2.2.4. We accept deposits in EUR, USD, and GBP, though specific availability depends on your chosen payment method and region. Non-EUR deposits are converted to USD or GBP at prevailing rates, and any exchange rate losses are your responsibility.
2.2.5. Deposits via credit or debit card are credited only upon receipt of a valid authorization code. Without authorization, no funds will be credited to your Member Account.
2.2.6. Alexander Casino reserves the right to introduce additional verification steps for deposits and withdrawals.
2.2.7. No credit is extended for participating in Games, promotions, or any services on the Website.
2.2.8. Funds in your Member Account do not accrue interest and can only be used to participate in Games. This account is not meant to function as a financial institution.
2.2.9. Dormant Accounts
2.2.9.1. An account with no login activity for 18 consecutive months is deemed “inactive.” A monthly fee of EUR 5.00 applies to inactive accounts until the real-money balance reaches zero, unless you log in or withdraw your funds. You will receive an email notice 30 days before your account is classified as inactive. Logging in again reactivates your account, stopping further inactivity fees. You may request a full refund of any inactivity fees by contacting support. The inactivity timer resets once you log in. Alexander Casino may close any inactive account with a zero balance at its discretion.
2.2.10. The minimum deposit and withdrawal limit for the ETH blockchain is 0.01 ETH. It is not possible to combine multiple smaller deposits to reach the minimum threshold. Any deposit under 0.01 ETH is considered lost and cannot be recovered.
2.2.11. Only ERC-20 (USDTE) tokens on Ethereum are accepted. Other Ethereum-based tokens—including those from Binance Smart Chain (BSC)—are not supported.
2.2.12. Alexander Casino may employ Samaki Limited Ltd. to process certain transactions. Samaki Limited Ltd. is registered under Anjouan law (company number 15685) and has its registered office in Hamchako, Mutsamudu, Union of Comoros. More information is available in the “About Us” section.
2.3. Payouts
2.3.1. Subject to these Terms and Conditions, winnings from the Games are credited to your Member Account.
2.3.2. If your Member Account is accidentally credited due to a technical or human error, those funds remain Alexander Casino’s property and will be deducted from your balance once identified. If you withdraw or use such funds before discovery, you are obliged to repay them. You must immediately report any erroneous credits to Alexander Casino via email.
2.3.3. Additional verification may be required for withdrawals over EUR 1000. Alexander Casino reserves the right to perform such verification for lesser amounts at its discretion.
2.4. Withdrawals from Your Member Account
2.4.1. Unless otherwise stated, you may request to withdraw any amount up to your “Account Balance,” minus any fees and subject to any bonus terms, by submitting a valid withdrawal request via the Website.
2.4.2. Withdrawal requests must be initiated through the Website only. Requests via phone, chat, or email are not accepted. Alexander Casino team members are not permitted to bypass this process.
2.4.3. Withdrawal limits are set at EUR 5000 per week, EUR 10000 per calendar month, or EUR 40000 per month, unless an increased amount is pre-approved. Minimum withdrawal amounts vary by payment method; see the “Cashier” for details.
2.4.4. Certain withdrawal methods may incur fees, shown in the “Cashier” section. Additional bank charges might also apply.
2.4.5. Withdrawal requests are generally processed between 12 and 72 working hours. After approval, funds typically arrive within 3 to 5 business days. Large withdrawals may require additional security procedures. If pending withdrawals exceed EUR 10000, payments may be issued in increments of EUR 10000 weekly.
2.4.6. When possible, withdrawals will be processed using the same payment method used for deposits.
2.4.7. Identification documents may be requested for all withdrawals.
2.4.8. All deposited funds must be wagered at least once prior to requesting a withdrawal.
2.4.9. Credit card withdrawals are available only for cards issued within the Euro Zone. Cards issued outside Europe are ineligible.
2.4.10. Withdrawals to debit cards are currently not supported.
2.4.11. If cryptocurrency is sent to an incorrect network address (for example, sending BTC to a BCH address), Alexander Casino will not attempt to recover these funds.
2.4.1.1. Refunds
2.4.1.2. Because Games occur in real-time, once bets are placed, refunds or cancellations are generally not feasible.
2.4.1.3. If funds are lost due to a technical malfunction, they will be restored to your account for withdrawal purposes.
2.4.1.4. In rare instances, a refund may be considered at management’s discretion.
2.4.1.5. Refunds are normally credited back to the same payment method and source of original funding.
2.4.1.6. Approved refunds are processed within 3 working days, and you should receive the funds within 7 working days thereafter.
2.4.1.7. Management will endeavor to resolve refund cases in the fairest manner possible.
2.5. Closing Your Member Account
2.5.1. You may close your account at any time. The remaining balance will be returned to you, less any applicable withdrawal fees. To request closure, contact customer support in writing. If your closure is related to gambling concerns, please specify this in your request.
2.5.2. The method for returning your funds will be determined by Alexander Casino.
2.5.3. Alexander Casino reserves the right to close accounts and return balances at its sole discretion without any obligation to provide notice or rationale.
2.5.4. Bonuses not used within three months may be revoked.
2.5.5. Bonus availability depends on your region. If you are in a restricted market but have claimed a bonus, any associated winnings may be nullified. These terms are subject to change. Currently, bonuses are not offered to players from the following countries: Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Netherlands, The Netherland Antilles, Norway, Philippines, Romania, Russia, Serbia, Sweden, Turkey, Ukraine, The United Kingdom, and the USA. Additionally, players residing in Germany who use Neteller or Skrill are not eligible for the welcome bonus.
This section provides key terms for deposits, withdrawals, and general account management at Alexander Casino. By utilizing these services, you agree to abide by these rules. If you have any questions, please reach out to support.
Your Obligations as a Player
3.1. You hereby confirm and guarantee that:
3.1.1. You are at least 18 years of age (21 or older for Estonia) or meet the legal minimum age requirement in your jurisdiction to play the Games offered on this Website.
3.1.2. You will only use this Website and your Member Account for genuine participation in the Games, and not for any financial transactions or other unauthorized activities. Your involvement in the Games is exclusively personal and not professional. You may be deemed a “professional player” if such status is confirmed by a third-party game provider.
3.1.3. You participate in the Games on your own behalf and not on behalf of anyone else.
3.1.4. You are not located in a jurisdiction where gambling activities are unlawful.
3.1.5. All information you provide to Alexander Casino during the term of this Agreement is accurate, complete, and up to date. You will promptly notify Alexander Casino of any changes.
3.1.6. You are responsible for reporting and paying any applicable taxes on any winnings you obtain, as required by law.
3.1.7. Any funds you deposit in your Member Account originate from lawful sources and are not connected to any unlawful activities.
3.1.8. You acknowledge the inherent risk of losing the money deposited into your Member Account through participation in the Games.
3.1.9. You will not engage in fraudulent, collusive, or illegal practices, either on your own or with third parties, in connection with your or their participation in the Games. Using any software or tools to gain an unfair advantage is prohibited. Alexander Casino reserves the right to freeze your account or invalidate your participation in any Game if such misconduct is detected.
3.1.10. Deposits and withdrawals to and from your Member Account must be carried out only through the payment instruments legally owned by you.
3.1.11. The gaming software provided is owned by Alexander Casino or its licensors and is protected by intellectual property laws. You are authorized to use this software solely for your personal, non-commercial use, in compliance with all relevant terms.
3.1.12. You agree to abide by fair gaming procedures while using the Website. You must communicate respectfully with other players and Alexander Casino staff, avoiding abusive, derogatory, or offensive remarks, including in any chat features.
3.1.13. Any attempt to manipulate or exploit the casino system—such as using bots, external player assistance (EPA) programs, or any manipulation strategies—will lead to consequences including forfeiture of wins and bonus funds.
3.1.14. If bets placed are identified as system manipulation (for example, betting on both red and black in Roulette or simultaneously betting on Player and Banker in Baccarat to minimize risk), such wagers will not count toward any wagering requirements.
Responsible Gaming
4.1. Self-Exclusion
You can voluntarily restrict yourself from all Games on the Website through the “My Profile” section under Responsible Gaming.
4.2. Deposit and Loss Limits
You have the option to set personal deposit or loss limits within your account to help manage your spending. Once a limit is reached, no further deposits will be allowed during the specified timeframe.
4.3. Exclusion Periods
By choosing a self-exclusion period, your account remains inaccessible until that exclusion ends. You can set this via the “Responsible Gaming” tab in “My Profile.”
4.4. Scope of Self-Exclusion
A self-exclusion request applies only to Alexander Casino and does not extend to other operators’ websites.
Third-Party Game Providers
5.1. Platform Providers
Alexander Casino’s platform accommodates third-party game providers (e.g., Microgaming, Visionary iGaming). Disputes related to third-party game outcomes should be directed to the relevant provider, adhering to its licensing and guidelines.
5.2. Restricted Territories
Certain locations are prohibited from participating in NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States of America, and the United Kingdom.
Additionally, Alexander Casino does not offer certain games (e.g., Guns & Roses, Jimi Hendrix, Motorhead) in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine.
Universal Monsters-themed games (e.g., Frankenstein, Dracula, The Mummy) and Scarface are available only in specifically permitted regions, as outlined in the relevant terms.
©2019, NetEnt Product Services Ltd. All rights reserved.
Privacy Policy
6.1. Data Processing
By using the Website, you grant Alexander Casino the right to process your personal data for account, gameplay, and service management purposes.
6.2. Data Protection
Your personal data is maintained in accordance with applicable legal standards and industry best practices.
6.3. Data Use
Collected personal data is utilized solely for facilitating your gaming activities and related operational tasks. Verification procedures may require documentation.
6.4. Third-Party Disclosure
Your personal data may be disclosed to service providers or regulatory bodies as legally required. By using the Website, you consent to such disclosures.
6.5. Access to Data
You have the right to request access to the personal data we hold about you.
6.6. Data Updates
It is your duty to keep your profile data accurate and up to date.
6.7. International Data Transfers
Data might be processed or stored in multiple jurisdictions as necessary for operational continuity.
6.8. Fraud Prevention
Alexander Casino may collaborate with fraud detection and anti-money laundering agencies to verify accounts and transactions.
6.9. Cookies
The Website employs cookies to enhance user experience. Disabling cookies may impair certain functionalities.
6.10. Marketing Preferences
You may opt in or out of receiving marketing communications at any time.
Complaints
7.1. Filing a Complaint
If you wish to raise a complaint, you can:
- Use the Live Support function on the Website.
- Send an email to [email protected].
7.2. Resolution Process
Alexander Casino will strive to address and resolve any complaints in a timely manner.
7.3. Transaction Disputes
Any transaction-related disputes should be directed to [email protected] for evaluation. All final decisions rest with the casino.
Game Malfunctions
8.1. Technical Issues
Alexander Casino is not liable for service interruptions caused by technical or external factors. Refunds are at management’s discretion.
8.2. Limitation of Liability
Alexander Casino bears no responsibility for losses resulting from delays, data corruption, communication issues, misuse, or content inaccuracies.
8.3. System Malfunctions
If the system malfunctions, all affected wagers are rendered void.
8.4. Game Interruptions
If a game is interrupted by a technical glitch, Alexander Casino will refund the stake and any accrued winnings to your account.
Limitation of Liability
9.1. Participation at Your Own Risk
You engage with the Website and Games voluntarily and at your own risk. No warranties, implicit or explicit, are made.
9.2. Alexander Casino Disclaims Liability
- The Website and related software are provided “as is.”
- No assurances are given that the Website will be uninterrupted or error-free.
- Alexander Casino disclaims liability for any financial losses arising from site usage.
9.3. Indemnification
You agree to indemnify Alexander Casino against all claims resulting from your use of the Website or participation in the Games.
- Anti-Money Laundering Reporting
10.1. Alexander Casino reports any questionable transactions to the applicable authorities.
10.2. If you observe any suspicious behavior linked to the Games or the Website, you must promptly inform Alexander Casino.
10.3. Alexander Casino reserves the right to suspend, block, or terminate your Member Account and withhold any funds if required under its gaming license obligations.
- Breaches, Penalties, and Termination
11.1. Should you violate these T&C or if Alexander Casino has valid reason to suspect such a breach, the company may refuse to open your account, suspend or close it, and withhold any funds (including deposits) to offset any damages incurred.
11.2. If Alexander Casino identifies potentially fraudulent or unlawful conduct, a breach of this Agreement, insolvency, or any act detrimental to its business, your account may be frozen or terminated, and any wagers may be canceled.
11.3. Alexander Casino reserves exclusive discretion to determine whether you have infringed its rules, which could result in temporary or permanent account bans.
- Intellectual Property
12.1. Samaki Limited is the exclusive owner of the Alexander Casino brand name and logo. Any unauthorized use may lead to legal consequences.
12.2. The domain bestofvinsetgastronomie.fr is officially associated with Alexander Casino and cannot be utilized without prior written approval.
12.3. Alexander Casino owns or is the licensed holder of the technology, software, and systems used on this Website.
12.4. All content on the Website—text, graphics, code, and links—are protected under Alexander Casino’s copyrights and database rights. Unauthorized replication, distribution, or storage of Website material is prohibited without permission.
12.5. External websites must not link to the Website without written consent from Alexander Casino.
12.6. You agree not to employ any automated or manual methods to monitor Alexander Casino’s pages or copy its content. Unauthorized access or replication may lead to legal proceedings.
- Severability
13.1. If any clause in these T&C is found illegal or unenforceable, it will be removed, while the remaining provisions continue in effect.
- Assignment
14.1. Alexander Casino may assign or otherwise transfer this Agreement at its discretion. You may not assign or transfer any part of this Agreement.
- Entire Agreement and Admissibility
15.1. These T&C encompass the complete understanding between you and Alexander Casino, overriding any earlier agreements or communications—electronic, oral, or written.
15.2. Printed copies of these T&C and any related notices in electronic format hold the same validity in legal or administrative proceedings as typical business documents.
- Applicable Law and Jurisdiction
16.1. These T&C are governed under the laws of Anjouan, and any disputes shall be settled in the courts of Anjouan.